FAQs
FAQs for Parents & Guardians
KidsClub is your one-stop discovery platform for children’s activities in Hong Kong — from summer camps and after-school clubs to weekend workshops. Browse and compare local activities in one place.
Use the search bar or filter by:
- Age group
- Type of activity (sports, arts, STEM, etc.)
- Location
- Date
You can also get email notifications when new activities are launched in your area.
Yes — browsing and discovering activities is completely free.
KidsClub is a directory, so you book directly with the activity provider. Each listing has a button that takes you to the provider’s own page, or lets you message them.
The safety and wellbeing of children is extremely important to us.
Before joining KidsClub, activity providers who register with us are required to submit key business information and agree to our Provider Standards and Terms of Service. Providers are asked to confirm that:
- They are legally authorised to operate their business.
- Appropriate insurance is in place for the activities they offer.
- All staff working with children are suitable to do so.
- They comply with all relevant safeguarding, health and safety, and legal requirements.
- Any mandatory background screening or licensing requirements applicable to their activities have been completed.
Some activities are listed by KidsClub using information the provider publishes on its own website, so that families can find them before the provider has joined. Those providers have not yet submitted information to us or agreed to our Provider Standards.
Where applicable, providers may also choose to share additional credentials, certifications, or screening information on their profile.
While KidsClub reviews information submitted during onboarding, we do not independently verify every qualification, licence, insurance policy, or staff background check. We encourage parents to review provider profiles carefully and conduct any additional checks they feel are appropriate before booking.
Providers may also choose to display their Hong Kong Sexual Conviction Record Check (SCRC) reference number on their profile. Parents can use this information to conduct their own reference checks where appropriate. Please note that KidsClub does not independently validate SCRC submissions.
Activity details come from the provider — either entered by the provider or taken from the provider’s own website, which we check them against. Times, prices, places and eligibility (for example, members-only or school-only classes) can change, so please confirm the details with the provider before you book or attend.
Each provider sets their own cancellation and refund policy. Please check the provider’s terms before you book.
If you have concerns about an activity, instructor, venue, or booking experience, we encourage you to contact the activity provider directly in the first instance, as they are responsible for delivering and managing their programmes.
If your concern cannot be resolved, or if it relates to child safety, safeguarding, inappropriate conduct, fraud, or a breach of our platform standards, please contact KidsClub immediately at info@kidsclub.hk.
We take all complaints seriously and may review the provider’s continued participation on the platform where appropriate. Depending on the nature of the complaint, KidsClub may request further information, temporarily suspend a provider’s listing, or remove a provider from the platform altogether.
Please note that activities listed on KidsClub are operated independently by third-party providers. KidsClub is not responsible for the delivery, supervision, safety, or operation of activities offered by providers.
If you believe a child may be at immediate risk of harm, please contact the relevant emergency services or authorities immediately.
You should also notify KidsClub as soon as possible by emailing info@kidsclub.hk. We will review all safeguarding concerns as a priority and may suspend or remove providers from the platform while concerns are investigated.
KidsClub is a marketplace that connects families with independent activity providers. While we set platform standards and investigate reports of misconduct, responsibility for the delivery and supervision of activities remains with the provider.
FAQs for Activity Providers
KidsClub is your one-stop discovery platform for children’s activities, from summer camps and holiday clubs to after-school programmes, weekend workshops, and one-off events. Whether you’re looking for football training, coding classes, dance lessons, or art camps, you’ll find activities from organisers across Hong Kong — all in one place.
For activity providers, KidsClub is a free way to reach more families and grow your business.
You can list your activities in minutes, and parents can browse them by activity, age and area.
Yes. It is free to list your activity on KidsClub.
We welcome all types of children’s activities — after-school clubs, weekend sessions, holiday camps, creative workshops, sports coaching, and more. Activities should be suitable for children aged 0–18 years.
Simply register here and complete our short provider onboarding form. Once your organiser account is set up, you can create, publish and manage listings directly from your organiser dashboard.
To help families find activities across Hong Kong, KidsClub lists some activities using the information providers publish on their own websites, and checks those listings against the provider’s site.
If your activities are listed and you would like to manage the listing yourself, use the ’Claim this listing’ link on the listing page. To correct anything or have your activities removed, email info@kidsclub.hk. Once you manage a listing, we no longer update it from your website. If you ask us to remove your activities, we will not list them again.
Yes. You can log in at any time to update your profile, activity information, contact details, locations, images, and booking links. If KidsClub listed your activities from your website, use the ’Claim this listing’ link on the listing page first.
Yes. You can list your activity on KidsClub and link parents to your own website, booking platform, registration form or other contact method — whatever works best for your organisation. This is a great way to gain visibility even if you don’t use our booking tools.
Yes, if you choose to take bookings through KidsClub. Our integrated booking system lets you:
- Accept bookings and payments
- Set capacity and age restrictions
- Track attendance
- Monitor revenue and performance
Activity providers can use the event management software to create tickets, offer discounts for attendees, and use promotional codes to track the performance of your campaigns.
Activity providers can include their refund and cancellation policy when uploading a new activity. Refunds follow your own policy. You agree them with the parent, and the money is returned through Stripe.
KidsClub uses Stripe Connect — Stripe’s dedicated marketplace product — so that every time a parent books one of your events, the payment goes directly to your Stripe account. It means that you are always in charge of your own funds.
Stripe is one of the world’s leading online payment platforms. It allows you to accept card payments securely and receive the money directly into your bank account.
To take paid bookings through KidsClub and receive booking payments, you must connect a Stripe account. Without it:
- Your events can be listed but will not be able to accept card payments.
- You will not receive any booking revenue.
Connecting only takes a few minutes and is a one-time setup.
- Direct payouts — money from bookings goes straight to your Stripe account; KidsClub never holds your funds.
- Fast settlement — Stripe typically settles funds to your bank account within 2–7 business days (depending on your country and bank).
- Secure payments — Stripe is PCI-DSS Level 1 certified, the highest level of payment security available.
- Transparent dashboard — log in to your Stripe dashboard at any time to view all transactions, payouts, and reports.
- Accepted cards — Stripe accepts Visa, Mastercard, American Express, Apple Pay, Google Pay, and more.
- No technical setup — once connected, payments are handled automatically. You do not need to configure anything on Stripe for each event.
- Dispute protection — Stripe provides built-in tools to manage chargebacks and customer disputes.
You can use either. Stripe supports individuals and businesses. If you are running activities as a sole trader or individual, selecting “Individual” during Stripe registration is fine.
Yes. KidsClub never sees or stores your bank account details. All financial information is held securely by Stripe, which is regulated and audited to the highest payment industry standards.
Activities on KidsClub are priced and paid in Hong Kong dollars (HKD).
Most accounts are verified automatically within minutes. In some cases Stripe may request additional documentation, which can take up to a few business days.
This means Stripe needs more information to activate your account. Log in to dashboard.stripe.com and follow the prompts to complete your profile. Once verified, your status on KidsClub will update automatically.
Yes. Stripe Connect allows your account to be connected to multiple platforms simultaneously.
Our team is here to support you. Email info@kidsclub.hk.