Child Safety Policies

Child safety policy

KidsClub is a directory of children’s classes, camps and clubs in Hong Kong. We help families find activities. We do not run activities ourselves. Each activity is run by an independent organiser, who is responsible for supervising children and keeping them safe.

This page explains what we ask of organisers, what we do not check, the checks parents can make, and how to report a concern.

1. What we ask of organisers

We ask organisers for the confirmations below only once they have signed up and created a KidsClub organiser account. When they do, they submit key business information and agree to our Terms of Use, and they are asked to confirm that:

  • they are legally allowed to operate their business;

  • appropriate insurance is in place for the activities they offer;

  • all staff working with children are suitable to do so;

  • they comply with the safeguarding, health and safety, and legal requirements that apply to them;

  • any background screening or licensing required for their activities has been completed.

Some activities are listed by KidsClub using information the organiser publishes on its own website, so that families can find them before the organiser has joined. Those organisers have not signed up or created an account, so they have not given us any of the confirmations above or agreed to our Terms of Use. Their listings say “Details from the organiser’s public website”.

2. What we do not check

KidsClub reviews the information organisers submit when they join. We do not independently verify every qualification, licence, insurance policy or staff background check, and we do not inspect venues or supervise activities.

Organisers may choose to show their Hong Kong Sexual Conviction Record Check (SCRC) reference number on their profile. KidsClub does not validate SCRC submissions.

3. Checks parents can make

Before you book, you may want to ask the organiser:

  • whether staff who work with children have a Sexual Conviction Record Check, and for the reference number;

  • how many adults supervise each group;

  • whether staff are trained in first aid;

  • what insurance covers the activity;

  • what happens if a child is unwell or is not collected on time;

  • their cancellation, refund and photo policies.

You can also visit the venue first, and you should always confirm times, prices and age limits with the organiser, because they can change.

4. How to report a concern

If a child is in immediate danger, call 999.

For advice or to report concerns about a child’s welfare, you can contact the Social Welfare Department on (852) 2343 2255.

Then please tell KidsClub as soon as you can, by emailing info@kidsclub.hk. Include the activity or organiser’s name, the date, and what happened.

For other concerns about an activity, an instructor, a venue or a booking, please contact the organiser first, because they run the activity. If that does not resolve it, or if it concerns child safety, safeguarding, inappropriate conduct or fraud, email info@kidsclub.hk.

We treat every safeguarding report as a priority. While we look into a concern, we may ask for more information, and we may suspend or remove the organiser’s listings.

5. Children’s information

Please do not include a child’s name, photo or other personal details in reviews or messages on KidsClub. Read our Privacy policy to see how we handle personal data.

6. Changes to this policy

We may update this policy as KidsClub grows. Last updated: 1 October 2026.